1. Introduction

Welcome to Tokener. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and protect your information when you use our mobile applications and services.

2. Information We Collect

2.1 Personal Information

• Full name and contact details
• Date of birth and gender
• Mobile number and email address
• Medical history and health records
• Emergency contact information
• Government-issued ID numbers (when required)

2.2 Health Information

• Medical conditions and diagnoses
• Appointment history and preferences
• Prescription details
• Treatment records
• Lab test results

2.3 Technical Information

• Device information and identifiers
• IP address and location data
• App usage statistics
• Browser type and version
• Operating system information

2.4 Location Information

For hospital partners, we collect and process location data to provide essential services:

• Precise GPS coordinates of hospital locations
• Service area boundaries and coverage zones
• Branch locations and satellite facilities
• Nearby landmarks and accessibility information

This location data is used to:

• Help patients find nearby hospitals accurately
• Calculate estimated travel times for appointments
• Optimize service area coverage
• Provide turn-by-turn navigation to patients
• Enable geofencing for automated check-ins

Location Data Control: Hospital administrators can:

• Update and verify location coordinates
• Define service boundaries
• Set visibility zones for different services
• Manage multiple location points

3. How We Use Your Information

3.1 Primary Purposes

• Facilitating appointment bookings and management
• Processing payments and generating invoices
• Sending appointment reminders and notifications
• Maintaining your medical history
• Coordinating with healthcare providers

3.2 Secondary Purposes

• Improving our services and user experience
• Analyzing usage patterns and trends
• Conducting research and analytics
• Preventing fraud and ensuring security
• Complying with legal obligations

3.3 Location-Based Services

• Providing accurate hospital discovery to patients
• Enabling smart routing and navigation
• Analyzing service area coverage and optimization
• Supporting emergency service coordination
• Facilitating multi-branch management for hospital networks

4. Data Security Measures

• End-to-end encryption for all sensitive data
• Regular security audits and penetration testing
• Multi-factor authentication
• Secure data centers with 24/7 monitoring
• Regular backup and disaster recovery procedures
• Strict access controls and authentication protocols

4.1 Location Data Security

We implement additional security measures for location data:

• Encrypted storage of coordinates and boundaries
• Role-based access control for location management
• Regular verification of location accuracy
• Audit trails for location data modifications
• Compliance with geographical data protection regulations

5. Data Sharing and Third Parties

5.1 Healthcare Providers

We share your information with healthcare providers you choose to book appointments with, strictly for medical purposes.

5.2 Service Providers

• Payment processors for handling transactions
• Cloud storage providers
• Analytics services
• Customer support services

5.3 Legal Requirements

We may disclose information if required by law, regulation, or legal process.

6. Your Rights and Choices

• Access your personal information
• Request corrections to inaccurate data
• Delete your account and associated data
• Opt-out of marketing communications
• Export your data in a portable format
• Restrict certain data processing activities

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained according to applicable healthcare regulations.

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

9. International Data Transfers

Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our app or email.

11. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us: